Privacy Policy

SeaGalaxy Limited is committed to ensuring customer satisfaction and protecting the privacy of all customers visiting our website. SeaGalaxy Limited’ Security and Privacy policy addresses SeaGalaxy Limited’ practices related to the collection of information and use of your personal data. SeaGalaxy Limited needs to collect personally identifiable information (PII) related to SeaGalaxy Limited e-services / registrations users and other interested parties to provide its services and carry out its business. SeaGalaxy Limited recognizes that independently on how this information is collected, recorded, and used it must be handled properly to ensure compliance with SeaGalaxy Limited’ data protection standards and applicable laws and regulations. dvice on all aspects of import and export operations, from logistics and regulations to customs compliance and taxation.

In order to ensure that your personal data is processed correctly and with a suitable level of data protection, SeaGalaxy Limited has adopted the following processing principles:

• Personal data is processed lawfully, fairly and in a transparent manner;
   
• Personal data is collected only for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
   
• Personal data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
   
• Personal data shall be accurate and, where necessary kept up to date and inaccurate or incomplete personal data will be rectified or erased or further processing suspended.
   
• Personal data shall not be kept in a form which permits identification of the data Subjects for longer time than necessary for the purposes for which the data was collected or for which it is further processed.
   
• Personal data shall be processed in a manner that ensures appropriate security of the personal data.
   

SeaGalaxy Limited will always inform you of the collection and processing of your personal data unless we have a legitimate reason not to do so.

We will collect and process your personal data in a number of ways when you engage with us via the various existing channels.

Some of the personal data is necessary to process in order for us to provide you with the services you have requested and some personal data you can choose to provide voluntarily. We will always let you know which personal data is necessary (e.g. via the use of an asterisk (*)) and the consequences of not providing such data to us, for instance that we will not be able to (fully) satisfy your request.

The personal data that we collect and process can generally be divided into the following categories:

• Contact information such as name, address, phone number, email address, title, place of work, etc.
   
• Information that you provide when contacting us via online contact forms, emails or phone
   
• User information such as technical data regarding usage and viewing, including
   
  • Name of the internet service provider
     
  • Data pertaining to the site from which you are visiting us and data regarding pages on our site that you visit as the time and date of your visit
     
  • Used web browser and operating system
     
  • IP addresses when you visit our websites or applications, including on third party sites
     
  • Requested files and transferred data volume
     

As a general rule we will not process any special categories of personal data (special personal data) about you unless you have provided your explicit consent thereto or we are required to do in order to comply with applicable regulation.

We only process your personal data in order to pursue a legitimate purpose and generally we will only process your personal data if:

• You have provided your consent to such processing; or
   
• The processing is necessary for the performance of a contract; or
   
• The processing is necessary for compliance with a legal obligation that we are subject to; or
   
• The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party and such processing is not considered to be harmful towards you.
   

We process your personal data for the following purposes:

• To provide you with products, services and information that you request from us; or
   
• To send you newsletters or other marketing material, including surveys; or
   
• To administer our business relations and negotiate and execute agreements; or
   
• To provide general customer service and support; or
   
• To gain customer insights and knowledge of how our various services, including websites and applications, and products are used as well as evaluation and improvement hereof; or
   
• To communicate with you regarding various matters; or
   
• To process sample and product inquiries
   
• To comply with any applicable law.
   

We may use cookies on our websites or our applications. Please read more about the use of cookies in our cookie policy, which you can find in the footer of each website.

The purposes of processing of data collected by the use of cookies, are the following:

• to operate, improve and optimize the performance and user experience of the website and its services,
   
• perform customer and user analysis and segmentation in order to improve our understanding of our users, and provide better and tailored services to users, including you,
   
• statistical purposes.
   

Our disclosure and transfer of your personal data to recipients (natural or legal persons, public authorities, agencies or another body, to which the personal data is disclosed) is kept to a minimum and is subject to the existence of an adequate level of data protection.

We may disclose or make personal data available to recipients under the following circumstances:

• Recipients who carry out services on our behalf, such as e.g. hosting, cloud computing, IT-support, marketing services, administrative services, training services or other data processing. Such recipients are only allowed to process the personal data in accordance with our instructions and the relationship will be governed by a written data processor agreement; or
   
• To establish, exercise or defend our legal rights; or
   
• If you have provided your prior consent to the disclosure of personal data to a recipient or
   
• In the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of SeaGalaxy Limited’ assets or stock (including without limitation in connection with any bankruptcy or similar proceedings) or
   
• As set out in our cookie-policy, cf. section 4 above.
  
   

We store your personal data as long as it is required to fulfill the underlying purpose, however, no longer than the applicable legal retention period.

As soon as the underlying purpose or lawful basis has disappeared personal data will be deleted.
 

If you have any complaints about the processing of personal data carried out by SeaGalaxy Limited, please feel free to contact us at any time. info@seagalaxy-hk.com